Case · AI & automation
Merlana: orders arrive by email, the ERP gets them without a person.
A plumbing wholesaler supplying large retail chains and hundreds of smaller partners. Orders came as PDFs, Excel, photos and plain text, all retyped by hand. Now AI does it.
92 %B2B užsakymų patenka į ERP be rankinio suvedimo
13 713order lines entered by no one
<2 minfrom email to order in Contour ERP
2 245DI surūšiuotų laiškų
The task
Every customer orders differently.
Some customers send an order export from their own system, some an Excel file in any layout, some a photo with a part circled by hand, some a few lines in an email. Managers retyped all of it into Contour ERP: customer, branch, every product code.
How it works now
- Email in. An order arrives as PDF, Excel, photo or text.
- AI reads it. Finds the customer and the branch among 7,829 customer cards.
- Products matched. By codes, barcodes and model names, to the catalogue.
- Order in the ERP. Created in Contour ERP about two minutes after the email.
- Exceptions to a person. What the system is not sure about goes to a manager.
Result
848 orders typed by no one.
921orders recognised
848imported automatically (92%)
28 / 28imported in the last four days
13 713order lines entered by the system
Orders or documents still retyped by hand?
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